info@chelecare.co.uk 01305608641 07956 400709
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Make a Referral

Referral Process

How to Make a Referral

We’ve made the referral process as straightforward as possible so you can plan discharge with confidence. We accept referrals from hospital discharge teams, GPs, social workers, and family/self-referrals.

Our Registered Manager, personally oversees every new referral.

1

Get in Touch

Call or email us directly to discuss the patient’s needs. For urgent discharges, phone is always fastest.

2

Initial Assessment

We’ll discuss the individual’s care requirements, medical background, and home situation to establish the right support package.

3

Care Package Agreed

We’ll confirm the hours, visit frequency, and appropriate carer profile — including specialist skills if required.

4

Care Begins

A consistent, matched carer visits the individual at home. We provide handover documentation and remain available for updates.

Ready to make a referral today?

You can reach us by phone on 01305 608641, by email at info@chelecare.co.uk, or by using the contact form below. We aim to respond to all referral enquiries within the timeframes shown above.

Submit a Referral
Regulation & Clinical Oversight

Why Clinical Referrers Trust Chele Care

We know discharge coordinators and GPs need assurance that a care provider is properly regulated and clinically accountable before referring a patient. Here’s our standing at a glance.

CQC Registered

ID for Chele Care is 1-14333301724
Chele Care is registered with and regulated by the Care Quality Commission, meeting all required standards for safe, effective home care.

Nurse-Led, Family-Run

RMN-Qualified Oversight
Abigail, our owner and Registered Manager, is a Registered Mental Health Nurse (RMN). Clinical judgement sits at the heart of how every care package is planned and reviewed.

Enhanced DBS-Checked

All Staff, No Exceptions
Every carer, Nurse, and Healthcare Worker is enhanced DBS-checked and thoroughly vetted before working with any client.

Chele Care Limited CQC Overview

Urgent Response

Within 4 Hours

Coverage

Dorchester & Dorset

Regulated

CQC Registered

Direct Line to

Registered Manager

Service Area

Areas We Cover

We currently provide home care across Dorchester and the wider Dorset area. If you’re unsure whether we cover a specific postcode or address, please contact Abigail directly.

Dorchester Weymouth  Bridport Sherborne Wareham Blandford Forum Beaminster Poundbury Charminster Maiden Newton Broadmayne

Not sure if we cover your patient’s area? Call Abigail on 07956 400709 or Zviko on 07585 560150 — we’ll do our best to accommodate or refer you to an appropriate partner if needed.

Response & Capacity

Response Times

We understand that discharge timing is rarely predictable. We offer flexible and rapid response to support you and your patient at each stage.

Urgent
4 hrs

Same-Day Urgent Discharge

For time-critical hospital discharge situations requiring immediate home support. Available Monday–Friday during business hours. Please call Abigail directly.

Standard
24 hrs

Standard Referral Response

All standard referrals acknowledged and assessed within 24 working hours. Care package can typically begin within 48–72 hours of referral acceptance.

Planned
48 hrs

Planned & Scheduled Care

For planned discharges or new care packages, we aim to have a care plan confirmed and a carer matched within 48 hours of your referral.

Assessment
72 hrs

Full Care Assessment

A thorough in-home assessment by a senior care coordinator, covering all needs, risks, and preferences. Completed within 72 hours where required.

Professional Referral

Submit a Referral

Use this form to send a referral directly. It will open your email client with all details pre-filled — just hit send. For same-day urgent referrals, please call directly after submitting.

Same-Day Referral?

Submit the form, then call us straight away so we can act immediately.

 

What happens next?

✓ We receive your email directly
✓ We call you back on the number provided
✓ A care package is agreed before any carer visits
✓ You’ll receive written confirmation